Privacy Policy
Last updated: 23 September 2026
This privacy policy explains how Emergency Plumber CBR ("we", "us"), operating the website emergencyplumbercbr.com.au, handles personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
When you use the callback form or contact us, we collect the information you provide: your name, phone number, email address, suburb, the service you need and the message you write. We also record the page you sent the form from, the referring website and any campaign parameters in the URL, so we can understand how people find the site.
The website itself does not use advertising cookies. Our hosting provider records standard server logs (IP address, browser type, pages requested, time of request) for security and performance. The contact page embeds a Google Map, which is subject to the Google privacy policy.
Why we collect it
- To respond to your enquiry and arrange a plumber to attend.
- To pass your details to the licensed plumbing business that carries out the work, so they can contact you, quote and invoice.
- To keep a record of enquiries for quality and dispute purposes.
- To measure which pages and campaigns generate enquiries.
Who we share it with
Your enquiry is shared with the licensed Canberra plumbing business servicing this site, and with the form-processing and hosting services we use to run the website. We do not sell personal information and we do not share it with anyone else unless the law requires it.
Overseas disclosure
Our form-processing and hosting providers may store data on servers outside Australia. We choose providers with appropriate security practices, and we only send them the information needed to deliver the service.
Storage and security
Enquiries are stored in the form-processing service and in the email accounts of the people who answer them. Access is limited to those who need it to respond. We keep enquiry records for as long as they are needed for the purposes above and then delete them.
Access and correction
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Use the contact details below; we will respond within a reasonable time and, if we cannot do what you ask, tell you why.
Complaints
If you believe we have mishandled your personal information, contact us first and we will investigate. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact
Emergency Plumber CBR, Tuggeranong, Canberra ACT, Australia. Email: info@emergencyplumbercbr.com.au.
Changes
We may update this policy from time to time. The date at the top shows the latest version.